Refund Policy

At XENORITHE, our utmost priority is to ensure that our customers are completely satisfied with their purchases. We understand that occasionally, you may need to return an item. This refund policy outlines the conditions under which refunds are issued and the process you must follow.

Eligibility for Refunds

• Items must be returned within 30 days of purchase.
• The item should be in its original condition and packaging.
• Proof of purchase is required to process the refund.

Non-Refundable Items

Certain types of items cannot be refunded, such as perishable goods, custom products, and digital downloads. If you have any questions regarding an item’s eligibility for a refund, please contact our support team.

Refund Process

To initiate a refund, please contact us at [email protected]. Our team will guide you through the process, which includes:

1. Submitting a refund request with proof of purchase.
2. Returning the item to the address provided by our team.
3. Awaiting inspection and confirmation of the item's condition.

Processing Time

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Contact Us

For further inquiries regarding our refund policy or assistance with the refund process, please contact us at XENORITHE Customer Support via email at [email protected] or call us at (123) 456-7890.